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5 Tips for How to Optimise the Student Experience

February 10, 2021

The student experience is one of the most important aspects an RTO and its trainers need to consider. Here are 5 tips for how your RTO can optimise the student experience.


Focus on the relationship between you and your students

Support your students

The foundation of a positive learning experience is the support students receive from their trainers. Trainers need to use empathy and creativity when facing student challenges, and should clearly communicate to students that they are free to talk at allocated times, such as after or before class, so that students can easily access and be aware of the help that can be provided.

If time is short and having individual conversations with many students isn’t achievable, surveys are another effective way to evaluate where your students are at in their learning, and if they have any feedback, suggestions or questions.

Creating custom surveys to support your learning programs and organisational development is easy in a student management system, with surveys such as pre-course learning needs questionnaires and post-program evaluations that can be created. These surveys can then be scheduled, with automatic activation, notifications and reminders.

Communicate and get feedback

Your RTO should make sure there is a process in place that allows for consistent and up-to-date student feedback, and support for flexibility to take action on this feedback, such as being prepared to change the manner, mode and delivery of your training curriculum.

A good student management system will feature data analytic tools that can help to target key gaps in your curriculum delivery, identify and provide support to ‘at risk’ students, and conduct internal and external audits for the purposes of assessing your overall compliance.


Use social media

Attention spans have never been shorter than in the digital age, so it's important that trainers use the tools everyday-technology can provide to engage students for longer periods of time. Having well structured and current, engaging resources that cater to a range of learning styles is important. This is where social media can be an invaluable tool for supporting the core content of the course, whilst providing an attractive additional platform for students to learn in.

To take advantage of the highly accessible and collaborative capabilities social media can provide, ask your students which social platforms they frequently use, and take your pick from their answers. For example, if most of your students have Facebook accounts, use this as an additional way to communicate course information, Q&As, and a collaboration space for group assignments. YouTube is also useful for sharing recorded lessons, and for students to share videos.


Create Effective Online Learning and Assessment

Learning plans

Learning plans are a highly effective way to schedule, order and present your online course content into easy-to-navigate Learning Modules that are mapped back to Units. This allows for a combination of self-driven and schedule-based progression to ensure students stay on track. Being able to set up learning plans that guide students step-by-step to get competent in a specific unit or qualification in engaging online sessions is a highly effective way to ensure the learning experience is successful.

Learning Plans in the aXcelerate LMS (coming soon)


The quality of online assessment can make the difference between a good learning experience and a bad one. Making use of various question types can help to make online assessment engaging, achieving key learning outcomes whilst staying compliant.

Implement a Work-Based Learning program

Work-based learning (WBL) is an education program that includes learning in a work environment. According to NCVER, WBL leads to better employment outcomes for students, and can provide employers with workers who have relevant skill sets learned through structured training. A WBL program can create such successful outcomes due to learning employability skills that aren’t directly learned in a classroom environment–something that many students look for when considering vocational education. Learn more about WBL here.

Be practical

An activity that gets students actively involved and engaged is likely to be successful and effective for learning and knowledge retainment. Learning activities such as roleplays and interactive games with leaderboards can provide an energetic and positive competitive learning environment. Simulating the vocational skill students are training for through roleplays, and also simulating customers, patients, clients or other key stakeholders in the industry in which your RTO operates, will be helpful for students’ further understanding of course content.

If your RTO is looking to improve your student experience, learn more here.


If you would like to explore aXcelerate or see certain features in action, reach out and we can organise a time to demonstrate the system.

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