Missed out on aXcelerate Day 2025, or just want a recap of everything we announced? Here’s your complete replay of the biggest product announcements, innovations, and insights that shaped the day.
Interested in any of these features? Let us know here.
The day began with a warm welcome from aXcelerate’s founders, Reay and Jules Mackay, who set the tone for a day of innovation, collaboration, and community.
They reminded us that everything we build at aXcelerate is guided by our HEART values – Honesty, Empathy, Acceptance, Respect, and Trust.
Those values have been the foundation of aXcelerate’s journey and continue to shape how we design technology, support our customers, and work together to drive the VET sector forward.
Head of Product Julian Tetsworth opened the What’s New & What’s Next keynote with a clear focus: giving our customers complete confidence in their compliance, scalability, and security.
From ISO certifications to uptime improvements, 2025 saw aXcelerate strengthen its foundations – while setting the stage for smarter, faster, AI-driven growth.
Highlights included:
We’re continuing to invest in security, reliability, and performance – making sure innovation never comes at the expense of trust.
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The SMS continues to evolve with new tools designed to simplify admin, improve compliance, and give RTOs greater control.
Our built-in digital document signing tool will soon support document uploads and mandatory fields, allowing RTOs to collect essential information like funding evidence or ID before signing – no more email attachments or missing data.
Future updates will align Agreements even more closely with enrolment records for a fully auditable workflow.
A new Workshop interface is on the way – offering one streamlined view for all sessions, better filtering and column control, and improved attendance printing with saved layouts.
This update is designed to speed up high-volume scheduling and give trainers and admins the clarity they need, arriving early 2026.
Jack (SMS Product Manager) shared how aXcelerate is supporting providers through the upcoming VET Data Streamlining initiative led by DEWR and NCVER.
The new framework will simplify national reporting and enable more frequent, accurate data validation. aXcelerate is an early adopter, building tools for smooth transition – including automated validation dashboards, enhanced developer portal integrations, and compliance reporting workflows, rolling out late 2025 into 2026.
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Brendan (Product Manager) showcased how we’re bringing every part of the aXcelerate platform closer together – from enrolments and compliance to client management – for a seamless, connected experience.
Designed to streamline how RTOs work with enterprise clients, the new Client Portal allows your clients to:
It’s a beautiful, client-facing interface that helps RTOs scale delivery while maintaining control and visibility.
Want to start using the Client Portal? Book a demo and pricing chat with our helpful team here.
The Audit Log gives you complete transparency across key records – including contacts, workshops, and enrolments.
You can see exactly who made a change, what was changed, and when – helping you strengthen accountability, simplify audits, and troubleshoot faster. Full release is planned for early 2026.
Want to get early access to Audit Logging? Reach out here.
Our redesigned navigation brings clarity and speed to the platform, with a cleaner layout, improved grouping, and powerful Quick Search. Integrated AI Help means you can get answers to common questions instantly, powered by aXcelerate’s support knowledge base.
Coming soon: flexible search with contact previews, helping users find and review records without leaving the page.
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Built using the Model Context Protocol (MCP), the upcoming AI Assistant will let users interact with aXcelerate data conversationally – for example, asking "Jane Smith is sick. Who can cover her workshops this week?".
It’s the beginning of an advanced AI workspace inside aXcelerate.
Learner Onboarding has already transformed enrolment processes for hundreds of RTOs – with over 100,000 completed submissions since launch.
RTOs are seeing faster conversions, less manual entry, and improved compliance capture.
Next, the enrolment experience is expanding even further:
Together, these updates aim to create a truly end-to-end, world-class enrolment experience – for both RTOs and learners.
Shannon (LMS Product Manager) revealed the next generation of the aXcelerate LMS – focused on smarter authoring, automated marking, and an inclusive learner experience.
A completely rebuilt authoring interface with faster responsiveness, autosave, better navigation, and validation tools.
Two new item types – image annotation and video recording – let assessors design richer, more authentic assessments for practical training.
Now marking over 100,000 short answer questions per month, the AI Marking Assistant analyses model answers to suggest consistent, standards-aligned feedback and provisional marks.
Macallan College has had up to a 30% reduction in marking time while improving consistency and compliance with the 2025 RTO Standards.
Multi-short answer question support is coming in November, expanding AI-assisted marking to even more assessment types.
A new in-LMS PDF viewer will allow assessors to open, annotate, and mark PDF submissions directly – eliminating downloads and re-uploads.
Meet Alex, your new AI Learner Support feature. Built into the Help Request feature, AI Learner Support gives learners 24/7, on-brand assistance powered by your own curated resources – while freeing up trainer time. Admins can review conversations, adjust resources, and fine-tune the experience anytime.
Want access to aXcelerate's AI features? Let us know here.
aXcelerate is aligning its Learner Portal with WCAG 2.2 AA standards to improve usability for all learners, including those with disabilities. Accessibility will be a core design focus across more areas of the system in 2026.
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Max (Product Manager for WBL and Apps) introduced enhancements designed to make workplace training more measurable and connected.
Milestones allow trainers and supervisors to define experience-based criteria, track progress, and verify on-the-job evidence in real time.
This creates a clearer link between classroom learning and real-world competency, with dedicated manager and learner dashboards.
AI will soon summarise logbook entries, highlight patterns, and flag learners who may need support – helping supervisors and trainers spend less time analysing and more time coaching.
Now fully released, the aXcelerate App brings together assessor and supervisor tools in one modern, mobile experience – built for hands-on learning environments.
Assessors can now:
With the legacy Trainer App officially retiring in early 2026, the aXcelerate App is now the unified home for all mobile training delivery.
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Mark (Skills Product Manager) unveiled how Skills – now officially launched – is empowering organisations in high-risk, high-compliance industries to manage capability, roles, and authorisations at scale.
Skills is aXcelerate's new Competency & Authorisation Management platform built for enterprises in high-risk industries.
It connects learning outcomes from aXcelerate’s SMS and LMS into a single source of truth for workforce capability – defining roles, required competencies, and recertification rules automatically.
Future releases will focus on deepening system integrations, AI-driven recommendations (like identifying at-risk workers or training gaps), and tools that connect enterprise clients directly with their RTO partners.
📅 Missed the session? Watch our Skills Webinar to see the product in action, or visit the Skills Help Article to learn more.
Want a personalised demo? Reach out to our team here.
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Officially launched on 3 November, the aXcelerate Academy gives your team structured, self-paced courses designed to build mastery across key product areas – from admin essentials to complex workflows.
Each course is designed to support upskilling and ongoing staff development – ensuring every team member can get the most out of aXcelerate.
Courses are open for enrolment now at academy.axcelerate.com.au/
With 400+ attendees from 170+ organisations, and over 15 exhibitors, this was our biggest aXcelerate Day yet – a celebration of connection, innovation, and collaboration.
As CEO Dave O’Rourke reminded us on the day, aXcelerate’s progress is powered by people – leading with HEART as we grow together. Thank you for being part of our journey to create a simpler, smarter, and more connected learning experience.
Interested in any of these features? Let us know here.
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Most RTOs overlook the real costs associated with the process of issuing paper-based certificates. It’s important to understand both the fixed and variable costs associated with certificate issuing.
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