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Empathy Is the X Factor That Will Lead You and Your RTO To Success

November 13, 2017

Empathy is the act of perceiving, feeling, and understanding another person’s emotional state. It’s a compassion-based communication craft, which advances our comprehension of one another beyond a verbal level. It’s even been theorised that “mirror neurons” exist which respond to emotions perceived in another by reproducing them (Alford, 2014).

When used effectively, empathy can lead to a deeper understanding of another’s motivations, and provide opportunities for breaking down personal and organisational goals. And for enterprises, the art of empathy is an important tool for improving staff and student welfare.


Take the time to listen to the concerns and wisdom of your trainers, as you could gain vital information regarding how you can improve your RTO strategy. Display appreciation and genuine care for the people connected to your organisation through coaching and development. Enhance your trainer’s empathy skills to assist in understanding diverse student learning capabilities, and work out individual educational requirements.


Cultivating empathy in the classroom can provide insights into your students’ needs and create a positive learning culture. Use this skill to monitor your students’ learning journeys; you may find out that one or more students are struggling. Engage your empathetic communication skills to discover answers and provide insight into creating pathways for change. Learners will respond positively, increasing your RTO’s word of mouth referrals as a happy by-product.


Nurturing your empathy skills could increase your creativity and enhance your ability to give to others. To be empathetic and creative, you must depart from your own point of view. We must see things not as they are, but as they might be. Empathy can break down barriers to solve the roots of problems by helping you connect and communicate effectively, ensuring the meanings of your words are conveyed clearly to others, and assisting in maintaining positive relationships with students, trainers, and everyday people.

Organisations that last are those that make an effort to give back to those who support them. Go forth and nurture your empathy skills, and your RTO in the process. Remember that,

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel” — Maya Angelou.


Alford, F. C. 2014. Mirror Neurons, Psychoanalysis, and the Age of Empathy. International Journal of Applied Psychoanalytic Studies, 13: 7–23

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