Name: Ty Kennedy
Role: Customer Success Manager
Favourite Quote: “Never let the fear of striking out keep you from playing the game."—Babe Ruth
I feel that RTOs experience a lot of stress in AVETMISS reporting periods. I’d like to work closely with RTOs to implement processes throughout the year that will alleviate their stress during the reporting period.
For four years now, I’ve helped RTOs resolve a wide range of IT and industry-related issues. Prior to this, I provided international support for users in the manufacturing industry.
Primarily, I provide phone and email support for aXcelerate users. My secondary responsibilities include managing our support solutions, and training aXcelerate staff.
I really enjoy the family feeling we have here at aXcelerate. Not a day goes by that I don’t feel like I’m a part of a close-knit team.
Growing up I had a keen interest in IT, and pursued this interest with a Bachelor of Information Technology, completed in 2014. After graduating with Honours I moved into the IT industry, later joining the support team at aXcelerate.
I believe that patience and perseverance are vital when approaching anything.
When I’m not busy with work, I like to keep active. A long term goal is to run the Bridge to Brisbane in less than 50 minutes. When not keeping active I like to keep up with my ever-expanding reading list and going on adventures in Brisbane.
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