Getting started is easy with our Onboarding

We guide you every step of the way when you choose to upgrade to aXcelerate.

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aXcelerate is here to guide you through the onboarding process

Data Migration

Consult with our migration specialist and cruise through your data migration process

Training

Begin your training hours with our friendly and experienced Onboarding staff

Support

Get support whenever you need from your Onboarder or Customer Success Manager

How does our onboarding process work?

After signing off on your contract you start the aXcelerate onboarding process. We are here to support every step of your transformation and make your upgrade to aXcelerate as smooth as possible.

Welcome Phase

Once you have signed off on your aXcelerate agreement, we will set up your account and get you well under way to making aXcelerate the heart of your business.

Account Created

Welcome Call

Onboarding Planning Call

Scheduled Training Sessions

Go Live Phase

After training commences, we enter into the live phase of your onboarding and make sure everything in your account is ready for real world application and success.

Data Migration and Online Enrolments (if applicable)

Go Live

Feedback

Handover between Onboarding and Technical Support

Frequently Asked Onboarding Questions

Are you implementing the system for us?

We don't personally implement the system. However, we guide you, train you up on the product and advise on solutions. We are on standby to support you throughout your journey wherever we can.

What are Onboarding Hours?

Onboarding hours are your consulting and training hours. This also includes additional time that may be spent preparing for sessions, coordinating work between different departments, and devising solutions for specific needs.

Do I have to purchase Onboarding Hours?

Yes, 15 Onboarding Hours are compulsory when purchasing aXcelerate. aXcelerate can help save you time in many aspects and we go to great lengths to make sure you aren't missing out on something useful for your training organisation. We recommend more Onboarding hours when starting your journey with aXcelerate - 20 for standard and 25 for Turbo

Ready to get started?

We are on standby to answer any of your questions

If you would like to explore aXcelerate or see certain features in action, reach out and we can organise a time to demonstrate the system.
Request a demo

Check Pricing

Get an idea of how aXcelerate can save you money and check out our different packages.
Pricing >

See Integrations

Need to see what we can plugin to? See our full range of integrations here.
Integrations >