Meet Blair Roberts: Client Support, Technical eXpert & AVETMISS champion

September 16, 2019

Name: Blair Roberts

Role: Customer Success Manager

Favorite Quote: “Never, Never, Never give up” - Winston Churchill

1.What is something RTOs have to deal with that you want to fix?

RTOs are needing to constantly report changes to enrolments to a wide range of different agencies across states and territories, along with the federal government. This reporting process can be extremely time-consuming if there are several hundred different errors and warnings that must be resolved prior to submission. I would like to see this process simplified by providing RTOs with a system that can detect errors as soon as they occur, so to prevent days upon days of work needing to be done at submission time. If there were less agencies for RTOs to report to, this would also streamline the entire reporting process.

2. What do you do at aXcelerate?

Being a Customer Success Manager enables me to assist clients in ensuring they remain compliant and can get the most out of aXcelerate so they can spend less time on the time consuming administration tasks, and spend more time with their students. Whether a client has a question about a feature of aXcelerate, needing assistance with AVETMISS Reporting, VSL Reporting or CRICOS Reporting, or are wanting to learn more about the system, I am always ready to answer the phone and help our clients achieve the best experience for their staff and students.

3. What do you like about working at aXcelerate?

aXcelerate has a company culture that is like no other. Each team member contributes ideas and no idea is dismissed or struck down. All team members contribute to ideas on new features and how we can develop the system in a better way to make our client's jobs easier. Working at aXcelerate isn’t just a job, it's a life. We are all dedicated to our jobs and our clients.aXcelerate have created a culture where everyone is apart of a family, where we celebrate each other's achievements, as well as teaching each other to become better in our roles and learn new skills to pass onto our clients.

4. What's your background?

I moved from Christchurch, New Zealand to Australia in 2009, at the age of 11. I grew up in Cairns, Queensland right up until 2015 when I then moved to Brisbane. I performed in one of Cairns’ most successful youth drama productions, Macbeth ReArisen, in 2015 playing a range of different characters. I also had the privilege of auditioning for and acting in local TV shows that were filmed in Palm Cove in Far North Queensland. 

5. What are the values that drive you?

I strive to live by the H.E.A.R.T values. I believe that the way you act outside of work can affect the way you act at work and interact with clients. I am a strong believer in Human Rights and ensuring everyone can live safely and healthily. When you provide assistance to someone without expecting anything in return, that is how you can change the world and be happy.

6. What do you enjoy doing when you are not working?

When I am not working, I enjoy flying my drone, videography and photography. I regularly take walks around the city to find new things to photograph. My most favourite thing to photograph are events taking place in the city. Seeing people happy and enjoying the moment makes me feel happy, and taking photographs of these special moments ensures that the memories live on forever. All of my photos are uploaded to social media for the people in the images to tag themselves in and share with their friends. My drone photography and videography is getting better and I am working towards obtaining my Drone Licence.

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