Feature List

Trusted by 800+ training organisations

CRM (Client Relationship Management)

  • Create contacts such as clients, students and trainers, with key information for each
  • Record all communication and activity for contacts, for a full audit trail
  • Link contacts to organisations, and set primary contacts and payers
  • Create follow-up tasks, including scheduled emails
  • Send bulk emails or SMS's by contact category, postcode and more
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Calendars

  • Create short courses directly from the calendar, and send email notifications to the desired guests
  • Save filtered views
  • Find quality tasks, student activities, booked assets, events, short courses, or a combination
  • Layouts based on trainers, rooms, or equipment, with data pulled from your system usage to help avoid clashes
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Workflow Automation

  • Reach multiple contacts simultaneously by sending automatic email and SMS templates that you have complete control over
  • Manage quality improvement through the automation of post-course surveys
  • Setup automated tasks to run any saved report on a scheduled basis (e.g. once a month) and send the output to relevant users such as managers, trainers, or compliance staff.
  • Choose a saved report to trigger action(s) based on the report output: For example, create a workflow to run a saved custom report once a week of students who enrolled in the Certificate IV in Business without a verified USI. Automatically email all of these students requesting they provide their USI.
  • Get aXcelerate to run your AVETMISS validation report automatically once a week and send you a copy – straight to your inbox.
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Resources Library

  • Cloud-based document management, accessible from anywhere
  • Version control for every document, to track changes
  • Set review dates for documents, and get reminded before the date
  • Allow students to access training documents from the Learner Portal
  • Decide which users should access which documents
  • Email documents to users when criteria is met
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Student Experience

  • A new and improved Learner Portal allows students to find, access and manage the learning, assessments and resources they need
  • Deliver online assessments and learning with a new platform focused entirely on student usability, engagement and success
  • Allow students to easily track their course, assessment and learning progression with valuable insights throughout their portal
  • Two-way feedback and messaging between the student and the RTO for both course and non-course related communication increases efficiency and satisfaction, while also reducing delays
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Work-based Learning

  • Capture work placement hours attended
  • Log work-based activities & assessments
  • communicate with teachers/trainers, employers and administrators
  • track the status and progress of students, their courses, assessments, units & work placements
  • easily change or cancel work placements and send notifications to all parties involved
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Online Assessments

  • Create course-related and standalone assessments
  • Download qualification training components directly from training.gov.au including units, elements, performance criteria, foundation skills, performance evidence, knowledge evidence and assessment conditions
  • Drag and drop your assessment questions and items to related training components, or vice versa, to create mapping relationships
  • Review the mapping of each assessment task and their assessment items/criteria or questions as they relate to the unit of competency and its components
  • Assessors can view assessment instructions, conduct and mark assessments, write notes about assessment outcomes, provide students with feedback and apply their electronic signature to authenticate the assessment
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APIs

  • Connect popular accounting, CRM, e-learning and ERP systems to aXcelerate, to send and receive data
  • Send data to external systems from the majority of aXcelerate’s features, including custom fields
  • Our API is based on the industry-standard REST protocol
  • Use RelaxURL’s console to test HTTP requests, with clear error messages
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Quality Management

  • Create quality improvement tasks for staff, to maintain high standards
  • Convert students’ survey feedback to quality improvement tasks
  • Create categories for RTO Standards compliance tasks, and non-compliance tasks
  • See pending and completed quality improvement tasks and goals, for audits
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Surveys

  • Create standalone or workshop-related surveys.
  • Meet ASQA quality indicator requirements, with the easy creation of Learner Engagement and Employer Satisfaction surveys.
  • Schedule survey activation and notify recipients of the survey due date.
  • Send automatic reminders to complete surveys
  • Full version control for surveys, for easy data comparison between versions
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Trainer Matrix

  • Helpful dashboard widget that displays competency evidence awaiting approval
  • Trainers can upload competency/currency evidence against single units of competency, or entire qualifications
  • Trainers can be automatically notified when units of competency are due to expire or when evidence requires review
  • Allow admins to review competency submissions, and respond with comments, a request for more information, or approval
  • Automatically notify admins when new evidence is uploaded
  • Automatically notify admins when competencies are close to expiration
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VET Compliance

  • Report on national and state-based AVETMISS, CRICOS, and VSL data, with powerful filtering tools. Fix errors directly within the report
  • Manage quality register goals and tasks, linked to RTO Standards 2015
  • Upload evidence of trainer competency, and be notified of competency expiry
  • Set reminders for document reviews, quality assurance tasks, and follow ups
  • Auto-send reports to trainers, such as course and unit progression, attendance, and fee status
  • Capture key student documents in their application, such as passports, VISAs, insurance, qualifications, or anything else
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Finance Management

  • Choose from a range of invoicing options including self-service online enrolments with credit card facility
  • Use aXcelerate’s inbuilt finance templates for invoices, receipts, credit notes, etc. or tailor your own to suit your branding
  • Use the handy view options to view grouped transaction types: invoices, payments, credits, refunds, ledger view by date including voided or draft invoices or outstanding items only
  • Create finance models to handle a range of complex funding arrangements involving a government component, student tuition fees, employer contribution, JSA or agency contributions
  • Setup default commission rates for your agents but have the flexibility to vary rates at time of course enrolment
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Reporting

  • Run a range of standard reports to manage courses, enrolments, assessment progress, attendance, surveys, finances, contacts, user activity, trainer management and more
  • Choose from quick and simple live reports, or complex warehoused reports with powerful data comparisons
  • Manage business risk with specially designed risk factor filters, such as student activity levels, assessment and unit progression, attendance and more
  • Save and reuse your reports. Quickly edit report parameters and save as a new report
  • Share your reports with other system users including trainers, finance, clients, and agents
  • Easily reconcile your payments against statements by filtering on a range of fields including payment and processing methods
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Dashboards

  • Customisable dashboard that shows reports, items to review, and follow-ups
  • See documents that are close to expiry, including review dates
  • A list of enrolment requests for review
  • A list of assessments due for marking
  • Goals, tasks, and surveys that have been created
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Templates

  • Auto-send professionally designed, branded templates to students, such as registration letters, welcome letters, offer letters, course completion, progress or attendance reports, course withdrawal, refunds, and more
  • Bulk send templates by contact category, course, postcode or postcode range, or a combination
  • Create custom email/print templates, and send to your contacts. Merge templates if needed
  • Add over 600 different fields to your templates, to create exactly what you need. Includes full tables of data
  • Record all communication sent to contacts, for a full audit trail and report on numbers and types of emails being sent to contacts
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